Roundtables
NACM Connect is now offering roundtables as part of our education and training initiative. We will help you keep up with your professional development one-hour at a time. Roundtable topics include issues and developments important to credit professionals. If you have any questions about NACM Connect roundtables please contact us at info@nacmconnect.org or call 847-483-6400.
NORTHERN ILLINOIS
In-Person
March 19
Latest Developments in Credit Card Surcharging
Presenter:
Matt Fluegge
Worldpay
Vernon Hills, IL
INDIANA
Elkhart, IN
In-Person
June 11
Discussion Topics:
• Proactive Collections
• Supervisory Challenges and Solutions
11:30 a.m. – 1:30 p.m. ET
Moderator:
Stacy Jackson
Conn-Selmer, Inc.
Location:
Conn-Selmer, Inc.
600 S. Industrial Parkway
Elkhart, IN 46516
MICHIGAN
Livonia, MI
In-Person
February 21
(Registration is Closed.)
- Invoice and Payment Portals
- Credit/Collections of small outstanding balances
- Options when outstanding balance is too small for legal/collection agency.
- Secure collections
- How to avoid fraudulent purchases and payments – collecting safely in an electronic world.
Moderator:
Jason MacDougall, CBA
Behler-Young Company
Grand Rapids, MI
In-Person
March 12
(Registration is Closed.)
- What are KPIs?
Are KPIs and metrics the same thing? - What are the most common KPIs?
- Collection Process, Software, Strategies
- Managing different work styles and identifying employee’s strengths and weaknesses.
Moderator:
Lacie Porter
National Nail Corp.
NEW ENGLAND
Concord, NH
In-Person
May 7
How to Speed Up Slow-Paying Clients
Guest Speaker:
Rhonda Sargent, President
Lamont, Hanley & Associates, Inc.
OHIO
Beachwood, OH
In-Person
July 25
(Registration is closed.)
Pain Points…Deductions, Portals, Cash App, Working with Sales, and Credit Card Fees
Moderator:
Valerie Ristau,
Synthomer, Inc.
Bedford Heights, OH
In-Person
February 19
(Registration is closed.)
- Systems and Services used for day-to-day department efficiency
- Fraud-Experiences and Outcome
- Economic Outlook – What do you see for your industry?
Moderator:
Ryan Steiner
Olympic Steel, Inc.
Columbus, OH
In-Person
October 29
(Registration is Closed.)
Credit Card Policies and Practices
Credit Reports – Who do you use
and why?
General Open Discussion
Moderator:
Kim Bulger, CBA
Stow, OH
In-Person
June 12
(Registration is closed.)
Discussion Topics
- Systems and Services used for day-to-day department efficiency
Fraud-Experiences and Outcome
Economic Outlook- What do you see for your industry?
Credit Applications & Debtor Information
Collection Litigation Processes & Procedures
Post-Judgment Methods of Collection
11:30 a.m. – 1:30 p.m. ET
Speaker:
Jeff L. Koberg, Esq.
Law Offices of Timothy M. Sullivan
Location:
Mickey Thompson Performance Tires
4561 Prosper Drive
Stow, OH 44224
Cincinnati, OH
In-Person
June 19
(Registration is closed.)
Latest Developments on Credit Card Surcharging: Rules, Laws, Implementation, & Fee Reductions
10:30 a.m. – 12:00 p.m. ET
Speaker:
Matt Fluegge
United TranzActions
Location:
Johnson Electric Supply Co.
1841 Riverside Drive
Cincinnati, OH 45202-1792
Networking Event:
(following the Roundtable)
Minnesota Twins vs. Cincinnati Reds
12:35 p.m. ET
PENNSYLVANIA
Via Zoom
July 17
Keeping Yourself & Your Business Safe and Sane Online
Guest Presenter:
Ron Woerner
Technology Professor
Bellevue University
WISCONSIN
Wauwatosa, WI
In-Person
February 26
Credit Card Fraud – How to Recognize and React.
Matt Fluegge, VP Sales & Strategic Partnerships, UTA/WorldPay
Fox Valley, WI
In-Person
May 29
Latest Developments in Credit Card Surcharging
Guest Presenter:
Matt Fluegge
Worldpay
The May 29 Fox Valley Wisconsin Breakfast Roundtable is Sold Out. If you would like to be placed on the Waiting List, please contact Frank Schetski at frank.schetski@nacmconnect.org.
Wausau, WI
In-Person
July 12
Artificial Intelligence and the Credit Department
Guest Presenter:
Brian Jackiw
Tucker Ellis LLP