INDIANAPOLIS Regional Meeting | Indianapolis | April 21
On your mark! NACM Connect is heading to the starting gate in Indianapolis, IN, for our 2026 Regional Meeting. Round up your crew for an elite educational agenda and pre-race networking festivities on us! We’ll see you at the finish line on April 21.
For more information please contact Bob Rabe at bob.rabe@nacmconnect.org.
Marriott Indianapolis North
3645 River Crossing Parkway
Indianapolis, IN 46240
9:00 AM — 3:30 PM ET
9:30 – 9:45 A.M.
Opening Remarks
Kelly Hall, NACM Connect
9:45 – 10:45 A.M.
The Power of Purpose-Driven Business: The Business Case for Social Impact
Matthew D. McGowan, CSP, Director, Social Impact,
Staffmark Group
This presentation explores why social impact is no longer just a moral imperative—it’s a strategic advantage that drives measurable results for organizations, their clients, employees, and communities. Matthew McGowan will share insights into how purpose-driven initiatives
strengthen talent pipelines, increase employee engagement and retention, and enhance client
relationships. Using Staffmark Group’s RGF Connect initiative as a real-world example, he will demonstrate how social impact initiatives create value across multiple stakeholder groups, benefiting organizations, employees, clients, and communities alike.
11:00 A.M. – 12:15 P.M.
How To Make A Sound Credit Decision
Tina Tucker, Accounts Receivable Manager, Calumet
Specialty Products; Staci Cima, CCE, Director of Credit, Echo Electric; Terri Eggebeen, Manager Credit and Collections, Fechheimer Brothers Co.
In this interactive workshop, random scenarios for credit requests will be worked out by the attendees with the assistance of the facilitator. Join us for what promises to be a fun session that will test what you know about credit decisions while learning new ways to assess your customers’ requests.
1:15 — 2:15 P.M.
Credit Leadership Excellence: Essential Traits for Success
Terri Eggebeen, Manager Credit and Collections,
Fechheimer Brothers Co.
In today’s rapidly evolving financial landscape, effective credit leadership is more crucial than ever. Join us for an engaging session where we will explore the essential traits that define successful credit leaders, including visionary thinking, strategic decision-making, emotional
intelligence, adaptability, integrity, and accountability. Whether you’re looking to refine your own leadership style or empower your team, this session will provide actionable insights and practical strategies to elevate your credit leadership excellence.
2:30 – 3:30 P.M.
Change Management with a Technology Twist
Staci Cima, CCE, Director of Credit, Echo Electric
Change is inevitable—but success is not. In today’s fast-moving business environment, organizations are under constant pressure to transform while keeping
operations running, cash flowing, and people engaged. This session explores what change management really looks like when technology and automation are introduced into mission-critical functions like credit, order-to-cash, and finance.
Drawing on real-world experiences, this session goes beyond theory to address the human, operational, and technological realities of transformation. Attendees will hear practical “war stories” that highlight why even well-planned initiatives can struggle—and what separates
successful change from stalled adoption. The discussion will cover common barriers such as fear, resistance, communication overload, and competing priorities, as well as proven strategies to overcome them.