St. Louis Annual Meeting | May 7
NACM Connect is gathering its members in St. Louis, MO at our 2024 Annual Meeting! We’ve lined up a great educational agenda and the after-education networking festivities are on us! See you on May 9th.
For more information please contact Lillian Novak at lillian.novak@nacmconnect.org.
Orlando’s Event Center
2050 Dorsett Village
Maryland Heights, MO 63043
9:15 AM — 5:00 PM CDT
9:15 – 9:30 A.M.
Opening Remarks
Phil Lattanzio, CCE, President & COO, NACM Connect
9:30 – 10:30 A.M.
Credit Card Fraud
Matt Fluegge, Executive Consultant, Worldpay
Credit card fraud is a risk that merchants are exposed to when accepting credit cards as a form of payment. This risk varies based on the environments in which card payments are accepted and the merchant’s industry type. The presentation will discuss these risks and mitigation considerations.
10:45 A.M. – 12:00 P.M.
The Impact of Bankruptcies – Deeper than You Think
James Brown, Founder and Owner, BKwire.com
In the year 2023, more than 18,000 businesses filed for bankruptcy, which affected over 400,000 creditors. Such bankruptcy filings can have significant impacts on your company, and it’s crucial to be aware of the potential risks. If one of your customers files for bankruptcy, it can negatively affect your business, and the impact can even extend beyond that if your customer’s customer also files for bankruptcy. In this session, we will delve into this topic in greater detail and learn how to use data to uncover the hidden effects of bankruptcy filings on your business. It’s important to take proactive measures to safeguard your company and arm yourself with the knowledge you need to mitigate the risks and protect your business in the long run.
1:00 — 2:00 P.M.
Customer Billing Portals – Turn Pain to Gain
Bryan Pederson, Assistant Vice President, Sidetrade
In this session we will be covering the current landscape of customer billing portals. What are they supposed to do for suppliers? What don’t they do? What should integration and interoperability look like? We will focus on 5 areas for the best path to success.
2:15 – 3:30 P.M.
AI and the Credit Department
Brian Jackiw and Jason Torf, Partners, Tucker Ellis LLP
While artificial intelligence (AI) has been around for decades, there have been enormous advances in the technology over the past several years that have now made it viable for business applications, including credit. AI stands to transform the credit industry as we know it, and the benefits of AI are apparent: automation of customer onboarding and underwriting, predictive analytics, data management, collections, and forecasting is now possible, which could in the future substantially expedite decision making and reduce credit department labor costs. There are, however, substantial risks: the technology is still developing, is still prone to errors, and cannot – at least at this time – navigate around unforeseen events and replace the experience and judgment of tenured (human) credit professionals. During this presentation, we will discuss the benefits and opportunities of integrating AI into your company’s credit function, along with the legal and business risks and challenges associated with the current AI technology.
