KANSAS CITY Regional Meeting | Overland Park | April 7
On your mark! NACM Connect is heading to the starting gate in Overland Park, KS, for our 2026 Regional Meeting. Round up your crew for an elite educational agenda and pre-race networking festivities on us! We’ll see you at the finish line on April 7.
For more information please contact Bob Rabe at bob.rabe@nacmconnect.org.
Marriott Kansas City Overland Park
10800 Metcalf Avenue
Overland Park, KS 66210
9:00 AM — 3:30 PM CT
9:20 – 9:30 A.M.
Opening Remarks
Rich Steinkoenig, NACM Connect
9:30 – 10:45 A.M.
Economic Update
Chris Kuehl, Ph.D., Economist, Armada Corporate
Intelligence
With the current administration things are changing fast, and many of the changes have a direct impact on the economy. Join us for an insightful and engaging session as we delve into the current state of the economy and its implications for the commercial credit landscape.
11:00 A.M. – 12:00 P.M.
AI for Credit Managers
Bob O’Brien, Global Alliances & Partnership Solutions Manager
Dun & Bradstreet
Credit managers face the challenge of making informed decisions amidst vast amounts of data. This session explores how artificial intelligence (AI) can revolutionize credit management by providing actionable insights and automating routine processes. Participants will learn how AI can help them make smart decisions that lead to measurable success and outcomes.
1:15 — 2:15 P.M.
Heroes and Horrors: Triumphs and Tragedies
Unveiled (Navigating Credit through the Eyes of the Court)
Wanda Borges, Esq., Borges & Associates LLC
This specialized educational program has been updated and explores real-world cases, showcasing both the triumphs and challenges faced by trade credit grantors. Emerging Leaders in the credit world, as well as seasoned veterans, will gain valuable insights, strategies, and best practices to make informed decisions and mitigate risks in the world of trade credit. As we delve into the world of lawsuits in state court and federal courts (including bankruptcy courts), attendees will be shown how creditors and attorneys stepped up to the plate, turning the tide of seemingly unwinnable situations into success stories. Examples will be provided of how accurate terms and conditions can assist the trade creditor in recovering a debt. Cases will be discussed where a seemingly simple error can cause the loss of thousands of dollars for the creditor. Riveting stories of triumph and tragedy will keep the attendees engaged from start to finish.
2:30 – 3:30 P.M.
Setting a Timeline for Effective Collections
Marc Davenport, AVP of Customer Experience, Caine and Weiner
Basic collection techniques tell us that placements that are not too old have a better chance of being collected than older ones. But does your collection strategy include the best possible times for each step in the collections process to maximize success? When should a demand letter go out? Should there be different strategies for new customers and long-time customers? This session will provide you with actionable strategies to improve cash flow and reduce delinquency rates.