Credit and Sales: Pursuing a Partnership

By Andrew Michaels, Editorial Associate, NACM There are many terms credit managers and sales people may use to describe one another during times of tension, one of them likely being “frenemies.” A combination of “friend” and “enemy,” the oxymoron not only recognizes...

How Much Credit Should you Grant Your Customer?

By Michael Miller, Managing Editor, NACM National Credit professionals field questions daily from their sales department, senior management, customers and others along the supply chain. However, one of the most important questions for creditors comes from themselves....

My Journey to CCE

Over 25 years ago, I was in Cleveland attending a credit related seminar in which Robert M. Healey was the speaker. I don’t recall the topic of the class that day but I do remember that Robert was very passionate and proud when, during the latter part of the...

How to Achieve & Maintain an Excellent AR Aging

By: Ben Kramer, Credit and Collections Manager, Outdoor Research The role of a Credit Manager in an organization has evolved through the years. More and more Credit professionals are getting involved in other areas of the company such as vendor compliance, operations...