2022 OHIO Credit Conference

2022 OHIO Credit Conference | November 8 & 9

It is with great anticipation that we look forward to returning to a live event at this year’s Fall conference, Credit on Tap. After two years of virtual conferences, it’s time to gather again with our friends and colleagues. Things are changing so rapidly in the world of credit – come draw from the taps of knowledge from our speakers, exhibitors and fellow members as we attempt to craft a path to barrelling our companies through the mash. The action begins brewing at Ohio Conference Marriott Columbus OSU in Columbus, OH on November 8th. The NACM/Chicago-Midwest Board of Directors, Education Committee along with Association staff look forward to seeing you there.

For more information please contact Lillian Novak at lillian.novak@nacmconnect.org.

Marriott Columbus OSU  |  3100 Olentangy River Road
Columbus, OH 43202

TUESDAY, November 8

8:15 — 9:15 A.M.

OPENING KEYNOTE SPEAKER   |   CHRIS KUEHL   |   Economic Update

9:45 — 11:00 A.M.

EFFECTIVE COMMUNICATION: HOW TO SAY WHAT YOU MEAN AND MEAN WHAT YOU SAY
Diana Crowe, Regional Director, NACM Southwest

We communicate countless times throughout the day, whether it’s in video, email, phone, messaging or text. The question is – are we being effective? Join us as we review effectiveness tips for every form of communication, including cross-generational exchanges.

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9:45 — 11:00 A.M.

UCC FILINGS DON’T GUARANTEE PAYMENT.  RATHER, THEY PUT YOU IN THE BEST POSSIBLE POSITION TO GET PAID
Chris Ring, National Sales Representative, NACM Secured Transaction Services

UCC Filings come in many forms, blanket, equipment, inventory, consignment just to name a few.  The language in your agreement and how and when you file can be the difference between being secured vs. unsecured.  During this session we’ll cover the various types of UCC Filings, agreement types and how and when you file.

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11:30 A.M. — 12:30 P.M.

MERGERS AND ACQUISITIONS ROUNDTABLE
Kim Bulger, CBA, Credit Services Manager, Viking Group Inc. and Amy Cook, CCE, Credit Manager, McNaughton McKay Electric Co.

Mergers and acquisitions are commonplace occurrences in today’s world. When your customer acquires another company, is acquired, or merges with another company – OR – when your company is acquired or merged – what are some of the pitfalls and special circumstances that would concern the credit department. Share your experiences and learn from your peers.

11:30 A.M. — 12:30 P.M.

THE NEW OLD WORLD OF FINANCE OPERATIONS
Rich Johnsen, D&B Finance Analytics

With all of the emphasis on automating Finance Operations, most notably credit and collections, some of the foundational aspects of the discipline risk being understated and overlooked. Based on his history with D&B, Rios intends to share best practices and offer a path to automation and operational efficiency by remaining grounded in the foundational fundamentals of credit and receivables management. Rios will bring together the tried and tested best practices of the “Old World” with the new and exciting technological advances being made in Receivables Management in the “New World”. Please join us for an interactive and informative session.

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1:30 — 2:45 P.M.

AR GROWTH IN UNCERTAIN TIMES
Ed Bratz, Business Development Manager, Esker

Ensuring growth in a post-pandemic economy. Sounds intimidating. Impossible even. But today’s credit, collections and finance leaders are not powerless in their efforts to optimize cash flow, enhance productivity and customer experience despite the threat of future disruptions or the lingering effects of past ones, both positive and negative. Bring actionable AR strategies to your business and walk away with seven tips designed to maximize AR efficiency and effectiveness, including how to:
   • Adapt a more prioritized & proactive collections strategy
   • Effectively manage customer relationships with trust & transparency
   • Empower your team & achieve long-term cash excellence

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1:30 — 2:45 P.M.

BUSINESS FRAUD AND CYBERSECURITY BEST PRACTICES IN THE OFFICE OR WHILE WORKING REMOTELY
Wanda Borges, Esq., Borges & Associates, LLC

Since the onset of the coronavirus pandemic, the majority of businesses have employees working from home. Even as the states have reopened from the mandated “lockdown”, many companies and employees alike found advantages to working remotely. Home computers or other remote locations are more vulnerable than ever to cyber-attacks. Organizations need to build people-centric cybersecurity strategies to protect against business email compromises or email account compromises. Increasingly risky websites are being transmitted through corporate emails. The speaker will discuss some of the newest trends in cyberattacks which are continually evolving and growing. Ransomware can hit in seconds. Credit card use is higher than ever, and some cyber-crime groups live to target payment card information. Business email compromises (“BEC”) became the number one cybercrime in 2020 and continues to remain at the top of the list. This program has been designed to offer real-life examples and practical steps which may be taken to thwart business-fraud and cyber-crime.

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3:15 – 4:30 P.M.

LEGAL HOT TOPICS IN THE POST(?) COVID ERA
Thomas Fawkes and Brian Jackiw, Tucker Ellis, LLC

While – hopefully – the COVID-19 pandemic is transitioning to a less disruptive endemic phase, the impacts of the pandemic on the global economy have been profound, and will continue to affect businesses for the foreseeable future. Economic impacts of the pandemic have had a similar impact on the legal landscape. During this presentation, Thomas Fawkes and Brian Jackiw will discuss some of the hot topics in law that have emerged over the past two years, including: (i) the utilization of force majeure clauses in contracts; (ii) the Paycheck Protection Program and current issues concerning PPP loan forgiveness; (iii) changes to the Bankruptcy Code, as well as the anticipated wave of bankruptcies in the post-pandemic era; and (iv) the “new normal” in the adjudication of litigation cases.

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3:15 – 4:30 P.M.

PROACTIVE COLLECTION PRACTICES ROUNDTABLE
Terri Eggebeen, Assistant Manager, Credit & Collections, Fechheimer Brothers Co. and Brooke Rentschler, Credit Manager, Baker Specialty & Supply Co.

pro·ac·tive (adjective): creating or controlling a situation by causing something to happen rather than responding to it after it has happened. Hear and share proven techniques to take charge of your Receivables-to-Cash Cycle to get ahead of those lingering DSO’s.

WEDNESDAY, November 9

8:30 – 9:45 A.M.

FRAUD — FLOTATION
Jim Cali, CPA, CFF, CGMA

With inflation soaring to record highs, Fraudsters have been taxed to develop more efficient fraud schemes to fund the higher costs of their lavish lifestyles.
This presentation will examine a host of popular Asset Misappropriation schemes such as; Fraudulent Disbursements, Billing Schemes, Payroll Fraud, Expense Reimbursement Schemes, and Check Tampering that Fraudsters have been using to offset the increased cost of living! This presentation is both educational and entertaining and is designed to give you a greater understanding into the motivation and methods of the Fraudster so that you can protect yourself from being the Fraudster’s next victim.

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8:30 – 9:45 A.M.

CREDIT REPORTING UPDATE
Phil Lattanzio, CCE, President, Paula Slyder, Vice President and Darren Greene, Senior Credit Solutions Consultant, NACM Connect

Many new features and benefits for members using the National Trade Credit Report have recently been added. In this session you will hear about new reports combining information from the NTCR, Experian and Equifax, free services available to data contributors and updates from our credit reporting partners.

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10:15 – 11:30 A.M.

SUPPLY CHAIN DISRUPTIONS: WHEN 90 IS THE
NEW 30
Jenny Norris, Regional Director, East, Meridian Finance Group

Understanding the trends and tools to safely navigate the increasing pressure customers place on a seller’s accounts receivable.

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10:15 – 11:30 A.M.

UNCLAIMED PROPERTY SELF-AUDITS/REVIEWS: DOS AND DON’TS AND HOW TO BE PREPARED
Troy Wangen, Managing Director, Unclaimed Property, True Partners Consulting LLC

Unclaimed property enforcement is again on the rise, but states are taking more direct approaches with single state self-audits/reviews. But don’t be fooled as many of these are still run by third-party audit firms, so you have to take these invitations seriously and be aware of the information you are or are not providing. Additionally, states are expanding voluntary disclosure programs and these can certainly be advantageous to companies that may have not filed before or you discovered some liability for an acquired company. This session will discuss the various state programs out there, how you can prepare yourself should you receive a notice, and some dos and don’ts when performing the review.

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12:45 – 2 P.M.

INFLATION AND YOUR CREDIT LIMITS 
ROUNDTABLE DISCUSSION
Cliff Chamberlain, CPA, Credit and Collections Manager, Cincinnati Container Co. Inc. and Caroline Perkins, CCE, Credit Manager, Mickey Thompson Performance Tires

If you’re like many other credit professionals in this environment you’ve probably experienced customers hitting their credit limits as a direct result of inflation and other economic factors that we haven’t experienced for decades, if ever. Bring your stories and solutions and hear how other members are dealing with this phenomenon in this open roundtable discussion.

12:45 – 2 P.M.

CREDIT CARD SURCHARGING STRATEGY: RULES, LAWS, IMPLEMENTATION, & FEE REDUCTIONS
Matt Fluegge, Executive Consultant, Worldpay

Most companies have not built their credit card processing costs into their product prices, so one strategy that many companies have implemented is surcharging. Implementing a surcharge strategy raises many questions for not only the credit team, but also for the sales and executive management teams.
   1.  Do the credit card network surcharge rules and states’ laws allow me to surcharge?
   2.  How can I implement surcharging in light of the numerous credit card Network Rules?
   3.  What challenges and opportunities are there when considering a surcharge strategy?
  4. Can I reduce my processing fees?
This presentation will answer these and many more surcharge questions using examples of those who have considered and successfully implemented a surcharge strategy to significantly reduce their credit card processing costs.

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2:15 — 3:15 P.M.

WAR STORIES IN AND OUT OF THE COURTROOM – UNCENSORED [WHAT REALLY KEEPS ATTORNEYS UP AT NIGHT AND OTHER TALES]
Wanda Borges, Esq., Borges & Associates, LLC