St. Louis Annual Meeting | April 12
Welcome to St. Louis Annual Meeting! We’ve lined up a great educational agenda and the after-education networking festivities!
For more information please contact Lillian Novak at lillian.novak@nacmconnect.org.
IN-PERSON Orlando’s Event & Conference Center
9:15 AM — 5 PM CST (7:15 am – 3 pm PST; 10:15 am – 6 pm EST)
9:15 – 9:30 A.M.
Opening Remarks
Phil Lattanzio, CCE, President & COO, NACM Connect
9:30 – 10:30 A.M.
The Care and Feeding of DeliNquent Accounts
Roundtable led by Sherry Isenhart, Consolidated Electrical Distributors; Curtis Litchfield, CCE, Land O’Lakes; Derrick Swaney, MiTek USA Inc.
Does your company have a structured collection policy? Do you engage Sales for assistance? How do you use credit holds and credit limits? What other tactics do you employ to collect delinquent accounts, particularly when your customer has cut off communication. Share your thoughts and practices in this open roundtable discussion.
10:45 A.M. – 12:00 P.M.
Increase Your Communication Skills
Kevin Stinner, CCE, CCRA, Simplot AB Retail Sub, Inc.
Communication is a critical part of any business relationship. Good communication can increase your collections and help you get more data when making credit decisions. And in today’s world, communication is also very important in relations with and retention of employees. This session will review communication skills on a variety of levels – how to use good communication to become a better credit professional, how to have good communication skills in the workplace both for managers and employees, and how to take good communications down a path to create a positive working environment.
DOWNLOAD HANDOUTS
1 — 2 PM
Case Study – Using the Tools Available to the Construction Creditor
Jerry Bailey, Executive Sales and Education Manager, NCS
In this case study the participants will walk through a typical construction scenario from a creditor’s point of view. Learn who the players are, liens and bonds and when/how to use them, preliminary notice, managing the process, joint checks, mechanics lien rights and more. Through the use of a case study we will demonstrate what is supposed to happen, what can go wrong, and how to get back on track when something does.
DOWNLOAD HANDOUTS
2:15 – 3:30 p.m.
Mergers & Acquisitions and the Impacts on Your Credit Department
Thomas Fawkes and Brian Jackiw, Tucker Ellis
Corporate combinations can create unique challenges for a credit department, from a legal, cultural, and human resources perspective. During this presentation, our panelists will discuss the impacts on a credit department resulting from both a merger/acquisition involving your company, as well as a transaction involving one or more of your customers. Among other things, the following topics will be addressed: (i) harmonizing credit department contracts and documents, as well as credit policies; (ii) ensuring that credit protections, including security interests and guarantees, are preserved and maintained post-combination; (iii) preserving culture in a credit department that has just absorbed another credit department; and (iv) using a merger transaction as an opportunity to improve the credit function.